Reporting and Monitoring
In order to assess a program’s performance, DialogMarket call center reporting and monitoring tool provides clients with progress reports outlining the evaluation of various components of the program. These assessment results include, but are not limited to: quality scores, service level, calls handled, calls offered, outbound calls, market data analysis, calls abandoned, talk time, hold time, chats and e-mails
responded to. Since all programs are unique and have varying goals, these reports cover information and measures that a client originally selects to gauge progress. Generally, DialogMarket delivers reports electronically via FTP, email, or CRM
. As far as DialogMarket is a reliable call center, reporting and monitoring services allow to provide clients with up-to-date and relevant information about all processes connected with his company. The data help to get advanced analytics and keep control over business performance.